Frequently Asked Questions

What is the difference between a commercial and a home treadmill?

The distinction lies in the calibre of engineering and construction. Commercial treadmills, such as our EliteRun and Endurance Pro series, are crafted for continuous, high-intensity use in professional environments. They feature more powerful motors, superior cushioning systems, and heavier-gauge steel frames for unparalleled durability and performance. Home treadmills, while still exceptional, are designed for the specific demands of a private residence, often incorporating space-saving features like our AeroFold Pro's compact design.

How much space do I need for a treadmill?

This depends entirely on the model. We recommend allowing for at least 2 metres in length and 1 metre in width for comfortable operation. Furthermore, ensure you have clear space of at least 0.5 metres on either side and 2 metres behind the treadmill for safety. For those with spatial constraints, our collection of folding and under-desk treadmills offers elegant, space-efficient solutions without compromising on quality.

What maintenance do your treadmills require?

Our machines are engineered for longevity with minimal upkeep. We advise regular cleaning of the surfaces, checking the belt alignment periodically, and lubricating the running deck as per the manufacturer's guidelines (typically every 3-6 months depending on usage). Each treadmill is supplied with a comprehensive care guide to ensure its lasting performance.

What is the warranty on your treadmills?

We stand behind the exceptional quality of our collection with a robust warranty. Typically, our new models come with a lifetime frame guarantee, a 10-year motor guarantee, and 2-3 years on parts and labour. Our Certified Refurbished models carry a comprehensive 12-month warranty. For precise details, please refer to our dedicated Warranty & Guarantee page.

Can I assemble the treadmill myself?

Certainly. Our treadmills are designed for straightforward assembly and include detailed instructions. Most models can be assembled by two people with basic tools. However, for your convenience and to ensure perfect setup, we also offer a professional 'white glove' installation service, which can be selected at checkout.

Which treadmill is best for interval training?

For High-Intensity Interval Training (HIIT), we recommend a treadmill with a powerful, responsive motor capable of swift changes in speed and incline. Our Summit Peak and Zenith Incline Trainers are specifically engineered for this purpose, offering rapid adjustments and challenging gradients. The Endurance Pro Commercial Treadmill is also an exemplary choice due to its robust motor and durable build.

Do you offer financing options?

Yes, we provide flexible financing solutions to help you invest in your health and wellness without compromise. Through our trusted financial partners, you can select a payment plan that suits your personal circumstances. Options are presented at the checkout stage for your consideration.

Ordering

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You can pay using all major credit and debit cards, PayPal, and other popular payment methods.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been dispatched.

Do you offer gift wrapping?

Yes! We offer gift wrapping on most items. Simply select the gift wrapping option at checkout and we'll take care of the rest.

Shipping & Delivery

How long does delivery take?

Standard delivery takes 3-5 working days. Express delivery (next working day) is available at checkout for an additional charge. Delivery times may vary during busy periods.

How much does shipping cost?

We offer free standard shipping on all orders over £XX. For orders below this threshold, a flat rate of £X.XX applies. Express shipping is available at an additional cost.

Do you ship internationally?

We currently ship to the UK and selected international destinations. International shipping rates and delivery times vary by location. Please contact us for a quote on international orders.

How can I track my order?

Once your order has been dispatched, you'll receive an email with a tracking number. You can use this to track your delivery online. If you haven't received a tracking email, please check your spam folder or contact us.

Returns & Refunds

What is your returns policy?

We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact our customer service team.

How do I return an item?

Contact our customer service team to arrange a return. We'll provide you with a returns address and any necessary instructions. Please ensure items are packaged securely to prevent damage during transit.

When will I receive my refund?

Once we've received and inspected your return, we'll process your refund within 5-10 working days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.

General Questions

How do I contact customer service?

You can reach us via our contact page, by email, or by phone during business hours. We aim to respond to all enquiries within 24 hours.

Do you have a warranty on your products?

Yes, all our products come with a standard manufacturer warranty. The warranty period varies by product. Please check the product description or contact us for specific warranty information.